Refund & Cancellation Policy

Last updated: June 10, 2026.

Online Payments

Online checkout is intended for deposits, UV ink, spare parts, testing services and remote training. Full machine orders require a written Proforma Invoice before production.

Machine Deposits

Machine deposits reserve configuration review, production planning and order processing. A deposit may become non-refundable after model confirmation, factory preparation, customized configuration, procurement or production begins.

Custom Orders

Customized machines, voltage configurations, rail lengths, accessories, consumables and buyer-specific orders are not treated as ordinary retail returns. Cancellation terms must be confirmed in the Proforma Invoice.

Parts, Ink and Consumables

Unopened standard spare parts may be eligible for review within 7 days after receipt. Ink, opened consumables, customized parts, used parts and special-order items are generally not returnable unless defective on arrival.

Damage or Defect

For shipping damage or defect claims, buyers must provide photos, videos, packaging evidence and order details within 3 days after receipt. Resolution may include replacement parts, remote troubleshooting, repair guidance or other agreed remedy.

Refund Method

Approved refunds are returned to the original payment method when possible. Bank fees, payment processor fees, customs duties, taxes and shipping costs may be non-refundable unless otherwise agreed in writing.

Contact

Email: liangxue18924501027@outlook.com